Service Agreement - Eastern Farmer

Platinum Customer Service
The Dow AgroSciences Service Agreement provides you with a clear process on what to do if you are not satisfied with product performance. This Service Agreement is between Dow AgroSciences and our farmer customers. It outlines what you can expect from us and what we ask of you. It is our commitment to you.

With our farmer customers … we agree to:

1. Supply product and agronomic information to help farmers better understand how our products work, how environmental conditions affect product performance and how to diagnose product performance concerns.
   
   
2. Strive to respond to performance inquiries within 24 hours, whether the call is received by our Solutions Center (1-800-667-3852) or by a local Dow AgroSciences sales representative.
   
   
3. Strive to complete a field assessment (when necessary) within 2 business days of initial contact. This field assessment may be completed with the farmer customer and his retailer, where appropriate.
   
   
4. Assess your field, and if it is determined that …
   
   - commercially/economically acceptable control was not achieved for the labeled weeds,
   - the label was followed, and
   - the call was made in time for a proper field assessment and remedial product application,
   
   …an agronomic assessment of why the product did not work, to the best of our ability, will be provided to the grower and retailer. As appropriate and warranted, a voucher (with maximum limit of $20/acre for Broadstrike* Dual™ Magnum™ or $13.35/acre for FirstRate* in soybean, $10/acre for Fieldstar* in corn and replacement for Vantage* and Vantage Plus) will then be provided to the grower to allow for remedial weed treatment. Each situation will be evaluated individually.
   
   
5. Assess your field in drought situations, whereby the Dow AgroSciences Canada representative will provide up to 50% of the cost of retreatment (maximum $20/acre for Broadstrike Dual Magnum or $13.35/acre for FirstRate in soybean and $10/acre for Fieldstar in corn and replacement for Vantage and Vantage Plus) if the label was followed and the grower called in a timely manner. (same deadlines apply)

In exchange, we request that our farmer customers …

1. Follow all label directions and Dow AgroSciences recommended practices. Extensive research and years of field trials form the basis for these specific recommendations - following them is essential for optimum performance.
   
   
2. Scout their fields to evaluate weed control and overall herbicide performance (for post-emergents within two weeks of application, for pre-emergents within two weeks of crop emergence). Attempt to diagnose field performance symptoms first. Please refer to our User Guides or the Field Performance Assessment section of this web site for more information on field diagnostics.
   
   
3. Call the Dealer or the Solution Center (1-800-667-3852) to register the performance inquiry in time for a field inspection to determine if remedial treatment is required. Calls made after this time will still receive a field visit if requested, but no remedial costs will be compensated for, as the weed growth will be too far advanced for proper retreatment of the problem acres.